General Labor
Sales Support Administrator - Parts Department
Preston Refrigeration is seeking a Full Time Sales Support Administrator in our Parts Department.
Location: Kansas City, MO
Travel Required: No
Summary:
The Sales Support Administrator position assists in completing orders for Preston Refrigeration’s customer needs for all areas of refrigeration parts.
Responsibilities:
-
Completes administrative duties of the sales process which includes entering sales orders and ensures that all critical steps necessary are completed.
-
Inputs customer information into the Viewpoint customer database and ensures current records are maintained.
-
Work with sales personnel to clarify all aspects of orders.
-
Respond to inbound sales calls and e-mails for product inquiries and questions related to industrial refrigeration parts and accessories.
-
Assist in providing price estimates and quotations. Follow up on quotes to secure sales.
-
Track shipments, complete bill of lading, UPS, and FedEx shipping information.
-
Process order acknowledgments and invoices. Match the receiving document to invoice and sign off on vendor invoices before payment. Filing.
-
Assists in returns and warranty parts and resale of returned items.
-
Picks, packs, and ships customer orders depending on arrangements for delivery or pick up.
-
Builds good customer relationships to ensure consistent business.
-
When possible encourages upsells of products and/or services to address specific customer needs.
-
When necessary assist service technicians with parts and documentation as required.
-
Maintain inventory levels and ensure inventory areas are kept clean and orderly.
-
Ensures that proper safety and incident reporting procedures are followed, brings problems to the attention of the Safety Director.
-
Maintain a neat and clean appearance and motivated, positive attitude.
-
Other duties as assigned.
Requirements:
-
High School diploma or GED equivalent; or related experience and/or training; or equivalent combination of education and experience.
-
Experience with ammonia refrigeration parts and equipment strongly preferred.
-
Ability to lift and carry heavy items.
-
Proficient in Word, Outlook, and Excel. Experience with Vista Viewpoint a plus.
-
Effective communication skills.